Last updated October 2026
Kivu Mobile buys used phones, computers, tablets, watches and earbuds for cash. Kivu Mobile is a business of Saversville LLC, an Ohio limited liability company. This policy explains what we collect, why, who we share it with and how long we keep it.
1. What we collect
- When you look at offers: the device, storage and condition you choose. You don't need to give any contact details to see an offer.
- When you get a cash code: your ZIP code, the location you pick, your name, your email, and your phone number if you give it.
- When you sell a device: your name, the type and number of your photo ID, the device's IMEI or serial number, the checks staff record, the amount paid, and your acceptance of the ownership declaration.
- When you contact us: your name, email, phone number if you give it, and your message.
- If you're outside our area and ask to hear when we reach you: your ZIP code and email.
- To prevent abuse, we store your network address in scrambled form, not the address itself.
- When you browse: anonymous page counts and the link or ad you came from. No cookies are used for this.
2. Why we use it
- To give you an offer, issue your cash code and email it to you.
- To pay you and send your receipt.
- To meet the law on buying second-hand goods, which requires a record of who sold each device and lets us refuse lost or stolen devices.
- To answer your messages.
- To prevent fraud and abuse, for example by limiting how many codes can be requested.
We send marketing emails only if you tick the optional box asking for them. Getting a code or contacting us never signs you up.
3. Your ID number
Your ID number is encrypted before it is stored. Shop staff can enter it but can't see it again; only Kivu Mobile can read it. It never appears in emails, exports, logs or error reports.
4. Who we share it with
We don't sell your information. We share it only:
- With the partner shop you choose, which sees the details needed to pay you.
- With the services that run this site: database and sign-in (Supabase), hosting (Netlify), email (Resend and Google Workspace), error monitoring (Sentry, with customer details removed) and visitor statistics (Plausible, which uses no cookies and records no personal details).
- With police or other authorities when the law requires it, for example to report a device listed as stolen.
5. How long we keep it
Records of sales, including the seller's ID, are kept for as long as the law requires. Contact details of people who got a code but never sold are deleted after a set period. We review these periods regularly.
6. Your choices
To see, correct or delete your information, or to stop marketing emails, write to support@kivumobile.com. Some sale records must be kept by law even if you ask us to delete them.
7. Age
You must be 18 or older to sell to us. We don't knowingly collect information from anyone younger.
8. Changes
If we change this policy, we'll update this page and the date above.
9. Contact
Kivu Mobile · support@kivumobile.com